The Boutique Technician will be hired to conduct diagnostics with the view to create an estimate for the work required. Perform quick service interventions on timepieces, in line with OMEGA technical documentation. As an integral part of the Boutique team there will be aspects of the Boutique Technician role that cross over with that of the sales team. These key tasks and responsibilities include assisting in the continuous achievement of sales targets, delivering impeccable customer service, developing strong client relationships and client records within the boutique and being an ambassador for the OMEGA brand.
The Role
The Boutique Technician will be hired to conduct diagnostics with the view to create an estimate for the work required. Perform quick service interventions on timepieces, in line with OMEGA technical documentation. As an integral part of the Boutique team there will be aspects of the Boutique Technician role that cross over with that of the sales team. These key tasks and responsibilities include assisting in the continuous achievement of sales targets, delivering impeccable customer service, developing strong client relationships and client records within the boutique and being an ambassador for the OMEGA brand.
Key Responsibilities
Conduct initial light diagnostics of the timepiece, in order to determine the corrective intervention with a view to gather a pre-approval for servicing
Conduct quick warranty interventions
Ultrasonic cleaning of bracelets
Conduct water resistance checks and quick services as required
Ensure compliance with OMEGA technical documentation
Support the Boutique Team to ensure boutique sales targets are achieved
Ensure highest level of service standards at all times using the OMEGA sales ceremony
Actively contribute to building a strong Boutique VIP database and assist with the building of strong VIP relationships with local clientele
Perform weekly security stock counts (services)
Perform daily security stock counts where required
Track own performance statistics
Assist in daily visual merchandising tasks
Develop own comprehensive OMEGA brand and product knowledge base
Know stock availability, delays, backorders and discontinued product lines
Complete E-Learning modules
Skills & Experience
Technical aptitude with an eye for detail
Relevant experience in the field [watches (or) other comparable field such as - consumer electronics manufacturing / service]
Dexterity
Excellent organisational skills and methodology
Demonstrated analytical and problem solving ability
Excellent oral and written communication skills
Project a professional and competent image
Maintain a mutually engaging and comprehensive relationship with colleagues
Achieving and maintaining qualitative and quantitative KPI’s
